Return Policy

Thank you for shopping at Flexaura!
We're dedicated to ensuring the satisfaction of our customers. Please review our return and refund policy below:

1. Returns
To be eligible for a return:

  • The item must be unused, in its original packaging, and in the same condition as when you received it.

  • Return requests must be made within 30 days of delivery.

To start a return, contact us at contactflexaura@gmail.com  with your order number and a brief explanation. We'll guide you through the process.

2. Refunds
Once we receive and inspect your returned item:

  • You’ll be notified of approval or rejection of your refund.

  • If approved, refunds will be issued to your original payment method within 5 business days.

  • Please allow some time for the funds to reflect, depending on your bank or payment provider.

3. Return Shipping

  • Customers are responsible for return shipping costs, unless the item was received damaged or incorrect.

  • We strongly recommend using a trackable shipping service when returning any items.

4. Non-Returnable Items
Some items cannot be returned:

  • Final sale items

  • Any item not in its original condition or damaged due to misuse

If you have any questions, feel free to reach out to us at contactflexaura@gmail.com — we’ve got your back!